I purchased Reebok shoes from Marcus Uniforms. I had this same pair of shoes previously purchased elsewhere and they were perfectly comfortable from day one which is the reason I wanted another pair when my first pair was getting worn out. I have back problems and now problems with feet/tendons from the car accident a year ago so need a comfy, supportive comfortable shoe these days so have to pay money for a name brand versus cheaper one. From the start this new pair hurt the top of my foot on top left side where the tongue is sewn in corner on the left foot only. I wore them maybe 6 times (they were not dirty or really worn etc when I returned them..were in like new condition)..kept hoping they would stretch a bit and not hurt any longer but never happened. Contacted Marcus Uniforms and told them what I said above. I had to pay to send them back to them and was told if they looked at shoe and seen nothing wrong I would have to pay ..again..to get them back. They told me they seen nothing wrong (imagine THAT happening *rolling eyes*) and had to pay $10.00 in Postal Money Order only to get them back again. I had a nice customer rep who tried to help but she kept deferring to a gentleman who she stated was the owner and he refused to do anything about it..no replacement, no credit for shoes...nothing. I will not be purchasing from this place again. These shoes cost me a lot of money after all the shipping back and forth plus purchase price and now I have a pair of shoes that I cannot even wear. Just wanted to give a warning to anyone purchasing shoes from them.
Does anyone have the link to where you can post about issues or praise for businesses? I am going to leave my opinion for them on Amazon where I purchases them and even told the rep for company on phone I would NOT be buying from them again and letting everyone know of this problem with them. She was upset but put me on hold to talk to the gentleman again..came back and he wouldn't do anything still (of course!). Ugghh. Not a happy camper here... 1|1|Could you contact Reebok about the problem? They should stand behind their product|suezz|clearys@comcast.net|17:17:32|04/30/2012|
*******************************
Please include your RS screen name when you contact me in response to a posting. Thanks
2|2|I just got the number for where...|Skaytes|skaytez@gmail.com|17:58:33|04/30/2012|
I should call and talk to that dept at Reebok but have to wait till tomorrow morning to do so they said. Will post what I find out then after I call them.. 3|1|FOLLOW UP inside...|Skaytes|skaytez@gmail.com|14:27:21|05/02/2012|
called and talked to Reebok personally and they gave me a reference number..will take up to 10 days before I hear back if they will do something to rectify this situation so will post again when I hear final results. Crazy to go thru all this for sure..