1|1|CYE|2597grandma|hbs4470@optonline.net|20:35:19|12/18/2011|Ok I sold an expensive Sonic Toothbrush on there for 71.99. She used Buy-it-now. I don't like selling electrical stuff because they can switch stuff and say it doesn't work (have had it happen before). This was sold with hard plastic that you have to cut open to get out. I sent it insured. Anyway 2 days after she received it she wrote me and said she wanted to return it because the plastic was cut open and someone must have damaged it that maybe I had a friend send it and they did it. She said it came to her fine the box was not opened so this wasn't done by the post office and I know it was in perfect when I put it in the box and sent it so she must be running a scam on me. My question is if I don't refund her money and she files a "Item not as decribed claim" will she win? I have pictures of what it looked like and it was completely sealed. I was told by someone that ebay and paypal almost always side in favor of the buyer. Should I even try to fight this or should I at least try? If they side against me it also goes against my account. I don't know what to do. This person also has a feedback rating of 14 and hasn't bought anything in at least 6 months. Any advice greatly appreciated. Thanks so much! Carol
1|1|CYE|2597grandma|hbs4470@optonline.net|20:35:19|12/18/2011|
CYE 2|2|Hi Carol (see inside)|Beaglesfly|lmllr77@aol.com|21:56:08|12/18/2011|
A couple of questions for you.... Did you have pictures in the actual listing of both sides of the package showing that it wasn't cut? Did you respond to her email yet? Did she file a dispute yet with ebay or paypal?
While ebay and paypal generally do side with the buyer, ebay recently started settling some of these disputes with money out of their own pocket....so it might be worth it to dispute it if she opens a dispute.
The downside to allowing it to go to dispute is the potential risk of a negative and/or a strike against you. One negative and/or strike isn't likely to harm you, but it depends on how much selling you do on ebay and how important it is to you to keep a good standing.
Lauren 3|2|SHE WILL PROBABLY GET A REFUND FROM PP, HAD SOMETHING LIKE THAT HAPPEN TO ME....SOLD AN ITEM AND THEN WAS TOLD THAT IT WAS BROKEN AND SENT IT BACK...WELL THERE WAS NO WAY THE ONE I TOOK OUT OF THE BOX|JOYHAPPYONE|DAIDOLA5@AOL.COM|21:56:47|12/18/2011|
WHEN IT CAME BACK TO ME COULD POSSIBLY HAVE BEEN BENT THE WAY THE RETURNED ITEM WAS, BECAUSE THE BOX WOULD HAVE HAD TO BE DAMAGED AND THIS ONE WAS THE SAME BOX I SHIPPED IT IN AND THE BOX WAS PERFECT. THE ITEM COULD NOT HAVE BENT THE WAY IT WAS, SO I KNOW THAT IT WAS SWITCHED AND RETURNED TO ME AS THE ITEM I HAD MAILED....FROM NOW ON, I WILL MAKE SURE TO MARK AN ITEM IN SOME SMALL PLACE THAT I WILL KNOW IF ITS THE SAME ONE OR SWITCHED....PAYPAL OF COURSE RETURNS THE MONEY WITHOUT ASKING YOU ANYTHING.......BUT I WOULD AT LEAST KNOW FOR MY OWN SATISFACTION
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IF YOU DON'T HEAR IT WITH YOUR OWN EARS, OR SEE IT WITH YOUR OWN EYES, DON'T INVENT IT WITH YOUR SMALL BRAIN AND SHARE IT WITH YOUR BIG MOUTH
4|3|Just wanted to say thanks so much for all your input|slimnlady|slimnlady@aol.com|00:56:04|12/19/2011|
It just gets me sick that the seller seems to have no right. To me this is an out and out scam but ebay will probably still side with her. it's crazy and I'm seriously thinking of not selling on there anymore. Carol
5|1|I would let her file a complaint....|Julie|juliejulie1975@yahoo.com|09:56:28|12/19/2011|
One will not really hurt you. She will probably file a complaint and they will "freeze" your paypal payment. She will probably get her money back and they will deduct it from your account. Atleast she will know you saw through what she was doing and know that you know she was not honest. (Maybe she will feel bad about it. Probably not!) I would also make her send you something back. Even if it is not your item at least she will have to go to some trouble. That is my opinion on how I would handle it. Just wanted to let you know. 6|1|I sold a glass cake tote in perfect condition years ago on ebay. The buyer complained that there was a small chip in it. The item was well packed and insured. |lv2qpon|jcummins1@rochester.rr.com|17:18:14|12/19/2011|
I think he was trying to scam me. I told him to take it to the Post Office as it was insured and make a claim. I never heard from that person again. I didn't have paypal at the time, still don't. They never left negative feedback. I called their bluff.
I think that person is scamming you and you should not have to pay. That is the problem with paypal, the seller may lose the money.
7|2|Thank, Yes I koow she is scamming me but is there anything I can do about it|slimnlady|slimnlady@aol.com|20:49:26|12/19/2011|
I just think ebay needs to revamp their policy and give the seller some rights. Right now the buyers seem to have all the rights. It's ridiculous. Carol
8|3|Sorry for all the typos, I was in a hurry.|slimnlady|slimnlady@aol.com|20:50:03|12/19/2011|
Carol
9|3|With paypal, maybe you could appeal to them. If you have pics of before you sent the item maybe you could email that to them and tell them the item was well packed and shipped.|lv2qpon|jcummins1@rochester.rr.com|16:23:53|12/20/2011|
It is worth a try, you have nothing to lose. I hope things work out for you. You are such a nice person, a good trader and you don't deserve this problem.