My son bought a refurbished Xbox360 on ebay (BIN), it came with a 90day warranty. He got the item yesterday, set it up, and it isnt reading the game discs. After trying some troubleshooting, it still isnt working. I contacted the seller to make arrangements for an exchange or repair, and he replied quickly, gave instructions with an address to mail it.
Now, my question is this: Is it unreasonable for me to expect the seller to pay for return shipping since the console did not work upon recieving it? This wouldnt really fall under the warranty aspect as it arrived in non-working order.
Thanks for any input, I'm arguing nicely with him at this point for him to pay the shipping, but want to know my options.
Joy
" You'll get what's coming to you ... Unless it was mailed."
1|1|he shuld definitely pay for shipping|petunia1|sweetpea39@comcast.net|20:11:18|01/10/2010|
do not think that is unreasonable at all, especially if the item does not work. ebay will back you up on this. Good luck!stay firm (although I have no worries about you on this) 2|2|That was another question....do I contact ebay and tell them, do I let him know I'll refer this issue to ebay for them to decide??|saint6811|waylan@comcast.net|20:23:18|01/10/2010|
" You'll get what's coming to you ... Unless it was mailed."
3|3|Email Lauren she's great at all this stuff... not sure where she is tonight|Kristy|mi3zons1@yahoo.com|20:33:40|01/10/2010|
"Women should not have children after 35. Thirty-five children are enough." - anonymous (Only 28 to GO!) 4|3|if he refuses, I would tell him you will contact ebay and tell them the product did not work and he is refusing to pay return shipping|petunia1|sweetpea39@comcast.net|20:35:18|01/10/2010|
ebay has a rule that sellers must stand behind their products and that includes items that do not work. he can get banned for this so my guess is he will change his mind. If he doesnt then, talk to ebay. 5|4|I'll email Lauren and see what she says just in case...dont want to make claims about Ebay making him pay the return shipping if I'm wrong, I'll just back myself right into a corner with my luck, rofl! :)|saint6811|waylan@comcast.net|20:37:33|01/10/2010|
" You'll get what's coming to you ... Unless it was mailed."
6|5|Joy , here is the clause from the refund dispute page|petunia1|sweetpea39@comcast.net|21:13:35|01/10/2010|
Posted on Jan-10-10 at 09:13 PM (Eastern) by 69.253.199.199
More about refunds
If you're given a refund, you'll usually receive it through same payment method that you used to pay for the item. If you bought an item with a payment method other than PayPal, we'll ask you to confirm receipt of the refund.
A full refund is one that covers the cost of the item and original shipping. If you've received an item and want a full refund, you'll usually need to send the item back to the seller. Buyers are responsible for paying return shipping unless the buyer and seller have reached a different agreement. In unusual circumstances, eBay may pay return shipping.
http://pages.ebay.com/help/buy/item-not-received.html here is the link if you want to look around and see what you might find.
FOUND this on another page:
What can I do when I get an item that's not as described? link and follow the instructions.
You'll be able to open a case and track steps that have been taken to resolve the problem. If the problem can't be resolved between you and the seller, and your case qualifies for coverage through the eBay resolution process, eBay will refund your purchase price plus original shipping.
Important: You can open a case only through the eBay country site where you purchased the item. Also, keep in mind there are deadlines for opening a case—usually within 45 days of the listing ending.
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So basically, if the orginal post stated he would give a full refund if not competely satisfied,it appears he is not required to refund shipping :(.
ths has changed since the last time I read the rules, sorry
7|5|Joy, answers inside|Beaglesfly|lmllr77@aol.com|21:15:59|01/10/2010|
The seller is not obligated to pay for the return shipping, although I'd certainly ask him for it.
Very important Joy - be sure you use delivery confirmation when you return it so that you have proof of delivery in case he claims he doesn't receive it back.
lauren
8|1|i had a problem like this.. paypal said I, as buyer.. had to pay return shipping which i thought was a TOTAL CROCK! good luck|Jacqui_OHIO|swaptonz@yahoo.com|21:16:05|01/10/2010|
~Please Let Me Know If You Are Going To Hold Your End Until You Receive Mine BEFORE we Trade~
~Courtesy And Friendlyness Is Always Appreciated~
~Happy Trading~ :) 9|2|Yeah, seller does not have to pay return shipping; however......|Beaglesfly|lmllr77@aol.com|21:18:00|01/10/2010|
If you ended up returning it for an actual refund, they would have to return your ORIGINAL shipping charge.
10|3|Thanks all for your input.....the problem I have is that this is not a return, it's an exchange....so as long as I'm not paying for shipping on the replacement item to me, I should just call it even then? I CAN get a refund, but I'd rather just exchange for another one....|saint6811|waylan@comcast.net|21:20:35|01/10/2010|
" You'll get what's coming to you ... Unless it was mailed."
11|4|What kind of feedback does he have Joy?|Beaglesfly|lmllr77@aol.com|21:29:07|01/10/2010|
As I mentioned in my email to you, XBox's are one of the biggest fraud items on ebay. I've seen lots of people sell Xboxes and then ship out nothing but an empty box or something broken.
lauren 12|5|And hey, it can't hurt to ask him to pay the return shipping|Beaglesfly|lmllr77@aol.com|21:30:32|01/10/2010|
I mean, you didn't buy it expecting it to be broken. If it were me as a seller, I would definitely give you the return shipping in a heartbeat just because it's the right thing to do (and for good customer relations).
Good luck Joy~ 14|5|Member since 1997, 3317 feedback left, and like 99.x% positive....I dont feel like he's a scammer at all, he was very agreeable to replacing or refunding right from his first reply to me...thanks for your help Lauren! :)|saint6811|waylan@comcast.net|21:50:42|01/10/2010|
" You'll get what's coming to you ... Unless it was mailed."
13|4|I would think the seller would not want bad feedback on this|petunia1|sweetpea39@comcast.net|21:31:39|01/10/2010|
and offer the shipping fee, especailly if he is still getting a sale out of it. from what I read you can still file a dispute. would it be worth it to meet 1/2 way and spilt the cost of shipping? He may be thinking that he has to pay shipping on the replacement so he is out that money but it is still not your fault the item doesnt work. I would try ot push the issue and see what you can get him to do. 15|1|How about splitting the cost of return....though it's really not fair for you to be out more shipping money|kellysp6637|frugalk76@aol.com|22:12:53|01/10/2010|
perhaps to keep peace on both sides and level the playing field....the two of you could split the shipping cost to return the item back to the seller....that way the seller can see you are willing to try to work a reasonable compromise without each of you being out too much money....I think that is what I would do. 16|2|He emailed me today, and is paying $10 of the shipping! :) (it was $15.20 for large priority box with deliv confirmation) I am satisfied with that, he is a good seller, very quick to reply to my concern and gives clear instructions on how to ship the item.|saint6811|waylan@comcast.net|16:12:18|01/11/2010|
" You'll get what's coming to you ... Unless it was mailed."
17|3|So glad to hear this Joy :)|RebekkaVA|queen_vulture@msn.com|16:26:48|01/11/2010|
~*~REBEKKA~*~
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Feedback link: http://www.refundsweepers.com/dcforum/feedback/796.html
18|4|HAPPY THAT IT ALL WORKED OUT SWEETIE|JOYHAPPYONE|DAIDOLA5@AOL.COM|19:30:34|01/11/2010|
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Amen."
19|4|glad everything worked out|petunia1|sweetpea39@comcast.net|19:33:55|01/11/2010|
that seems fir, better than not getting anything. good for you !