thanks in advance!
Melinda
1|1|This is all I could find that was recent...found on another board...it was in an email response from customer relations, hth :)|saint6811|waylan@comcast.net|08:24:16|09/13/2009|
Walgreen stores accept a variety of coupons everyday. The coupons fall into two categories:
#1. Walgreens issued coupons and
#2. Manufacturer issued coupons
The following are some guidelines for accepting these types of coupons.
We will accept one Walgreen issued coupon and one manufacturer coupon for the same item, unless either coupon prohibits such use.
Walgreens Roto Ad coupons, IVC (Instant Value Coupon) coupons, and a manufacturers coupon can be used towards the purchase of any one item.
Walgreens does not provide cash back if a coupon is presented for more than the purchase value of the item.
Walgreens does not accept coupons from other retailers or coupons for products not carried in our stores. All valid coupons must be presented to the cashier at the time of sale.
When purchasing a Buy 1 Get 1 free item, only one coupon can be applied towards the purchase because the customer is only purchasing one item.
If a coupon states good on any size of the product and does not specifically exclude trail sizes of this product, the coupon can be used to purchase trial sized products.
Internet coupons can be accepted whether they are printed in color or in black and white. Walgreens does not accept expired coupons. As a company we do not price match.
If an item that was purchased with a coupon is returned, we will refund theprice paid by the customer. Example: If the item retail was $1.49 and the manufacturers coupon was $.25 off, we would refund $1.24. [Please note, this is the exact copy from the letter to consumer. If you read below the FAQ for managers, it states the consumer gets the entire amount back if it was a manufacturer's coupon.]
Again, thank you for letting us know about your satisfaction. We truly appreciate your thoughtfulness.
Sincerely,
Tonya P.
Supervisor, Consumer Relations
A government big enough to give you everything you want, is strong enough to take everything you have.
--Thomas Jefferson--
2|2|Another email response someone recieved.....|saint6811|waylan@comcast.net|08:27:21|09/13/2009|
Coupon FAQ's
Use the information below to ensure that your store is following the appropriate policy when accepting both Walgreens and manufacturer coupons.
Can a customer use both a Manufacturer's coupon and Walgreens coupon for the same item in a purchase?
* One Walgreen and one manufacturer coupon can be used for the same item, unless either coupon prohibits such use.
* Walgreens Roto Ad Coupons, Instant Value Coupons (IVC), and a manufacturer's coupon can be used towards the purchase of any one item. "One coupon per purchase" means one coupon must be tendered for each PIECE sold.
What happens if the Manufacturer coupon's value is more than the retail value?
* Walgreens does not provide cash back if a coupon is presented for more than the purchase value of the item (e.g., the customer is using the coupon to purchase a clearance item).
* If the retail of the item is less than the face value of the coupon:
o the coupon value shall be the retail value if the state requires taxes to be paid on that item,
o the coupon value shall be the retail value plus taxes if the state does not require taxes to be paid on the item.
Can a customer use a coupon after a sale has been made?
* All valid coupons must be presented to the cashier at the time of sale only!
If there is no quantity limit on a Walgreens coupon can a manager impose his/her own limit?
* Yes, managers have the right to limit the quantities of all advertised items.
Does Walgreens price match or accept coupons from other retailers?
* Walgreens does not price match with other retailer.
* Walgreens does not accept coupons from other retailers or coupons for products not carried in our stores.
* Walgreens does not accept expired coupons.
A customer purchased an item using a manufacturer's coupon and wants to return it. At what price do we return the item?
* If an item purchased with a manufacturer's coupon is returned, the customer will get the retail price of the item. If the customer purchased an item with a Walgreens coupon, the customer receives the price paid.
Example 1: If the retail price for an item is $1.49 and the manufacturers coupon was 25¢ off, the refund amount would be $1.49 plus tax.
Example 2: If the retail price for an item is $1.49 and the Walgreens coupon was 25¢ off, the refund amount would be $1.24 plus tax.
Stores are not required to keep Roto ad coupons. What about Instant Value Coupons?
* For Instant Value Coupons, stores receive credit from the manufacturer ONLY if the coupon is scanned. Once an IVC coupon has been scanned and the transaction is finished, you can discard the coupon.
A government big enough to give you everything you want, is strong enough to take everything you have.
--Thomas Jefferson--
3|3|thanks much Joy! :-)|mindylou86|mindylou86@gmail.com|23:50:56|09/13/2009|
Melinda 4|4|YW :)|saint6811|waylan@comcast.net|07:51:13|09/14/2009|
A government big enough to give you everything you want, is strong enough to take everything you have.
--Thomas Jefferson--